Privacy and personal data processing policy

1. Operator and scope

Personal data operator: the owner of Royal Rent a Car (operator details will be added before public launch). Operator address: the operator address will be added before public lead collection. Taxpayer identification number: the taxpayer identification number will be added before public lead collection.

This policy applies to the Royal Rent a Car website, its public pages, request form and technical systems that support this informational portal about chauffeured cars and transfers.

2. Data we process

• name or preferred form of address;
• telephone number;
• date and time of the planned trip;
• request comments, including route, passenger count and preferences;
• selected service, class and vehicle, when entered in the form;
• technical data needed to operate the site and protect the form from abuse, such as IP address, User-Agent, date and time.

The website does not request special categories of personal data, biometric data or information that is not needed to handle a request.

3. Purposes and legal grounds

• answer an enquiry and contact the visitor on the basis of consent;
• clarify the route, vehicle class and possible trip terms when preparing a contract at the visitor's request;
• operate the website, admin panel and anti-abuse controls on the basis of the operator's legitimate interest and legal requirements;
• comply with obligations established by Russian law.

4. Processing and storage

Form data is sent over a protected connection, stored in the website information system and available to authorised persons who handle requests. The operator takes legal, organisational and technical measures to protect data from unlawful access, alteration, disclosure and destruction.

Data is kept no longer than needed to answer an enquiry, agree a trip and meet the operator's obligations, unless a longer period is required by law. When the purposes end, data is deleted or anonymised.

5. Sharing with third parties

The operator does not sell personal data or disclose it to an unlimited audience. Data may be shared only as needed to operate the website and process a request with technical providers, or with state authorities when required by law. Recipients must keep the data confidential and protect it.

6. Request form and consent

A request can be sent only after the visitor confirms consent to personal data processing and reads this policy. Data is provided voluntarily, but without required fields the operator cannot answer the request.

Consent can be withdrawn by contacting the operator at: through the website request form. Withdrawal does not affect processing that was lawful before it was received.

7. Visitor rights

A visitor may request information about processing, ask for correction, blocking or deletion, restrict processing or withdraw consent where permitted by law. Include your name, reply contact and the substance of the request.

Send requests to through the website request form. A response will be provided within the periods and procedure required by Russian law.

8. Cookies and analytics

The technical royal_admin cookie is used for administrator access. Language and analytics preferences are stored in browser localStorage.

Optional analytics is currently disabled.

9. Policy updates

The operator may update this policy when the website, data categories or legal requirements change. The current version is always available on this page.